Check how pre-construction teams are boosting win rates and profits with Provision
Book a Demo$100 billion in project value reviewed with Provision
Get through pursuits 2x faster
Cleveland Construction Inc. is a family-owned national commercial contractor that offers a wide range of services and delivers projects in many sectors.
For years, they struggled to review and revise their construction agreements in a timely manner, without missing significant risks.
“We were manually reading and revising documents,” said a representative from Cleveland. “If we were lucky, we got a document with track changes to make it easier. If not, we had to line-by-line compare our version to other versions.”
They created cheat sheets and standard operating procedures (SOPs) to speed up the process, and to look for the risks that mattered most to them.
Yet, their manual review process still:
“You can take four to eight hours to get through a contract the first time. And then you have to send it off to council, and you’re going to spend more time reviewing it with them.”
“We always had to review them under tight timelines and always had a lot of other projects to do. It was hard to set aside a serious amount of time to read, and easy to get distracted.”
“Every construction agreement is unique and different. No matter how good of a cheat sheet or SOP you have for review, there’s always the likelihood of missing something.”
“We realized our process wasn’t working because of human limitations,” said Cleveland. “It’s human nature to get distracted, to lose track of things in the documents, and to need a time-consuming exercise to go through it all.”
Cleveland knew they needed to support their manual review process with a smart, adaptable tool. They began their search.
“I looked at Provision and felt it had pretty much everything I wanted from competitors, and some extra features of its own,” Cleveland explained. “I could quickly see the utility of it, and loved that Provision was willing to hear us and adapt their tool to our needs.”
Cleveland transformed their document review process with Provision. The team:
They not only saved time and effort reviewing documents, they also reduced human error — increasing the precision and reliability of their contract assessments.
They created a risk management playbook that found the problems they cared about, and let them integrate lessons learned from past issues into their review process.
They used Provision’s “chat” feature to instantly find and define information in their documents, making their contracts easier to navigate and understand — for everyone.
“Provision has streamlined our contract reviews, saved us countless hours, and reduced our team’s stress,” said Cleveland. “We can understand our risks better, and that lets us move faster and feel confident we caught everything.”
They have significantly reduced the number of hours it takes to review, revise, and collaborate on their agreement documents.
Now that they spend less time and energy on reviewing contracts, they can focus more resources on their higher-value tasks.
Provision has made risk reviews more accurate for both general risks and the custom risks Cleveland cares most about.
Cleveland’s executive team soon saw the operational value in using Provision.
“Owners of our company are heavily operations focused, and they understand how projects operate more so than about how we assess risk or win work,” said Cleveland. “But I can literally go into Provision right now and show them that, say, the architect hasn’t certified, or a notice letter we received, and that’s where the light bulb goes off for them, like, ‘Oh, this is pretty good’.”
Cleveland now considers Provision a critical and expanding part of their work.
“Provision has become an overhead expense that just makes us better,” said Cleveland. “We’re even starting to use it to win more work and pursue projects where we might not even have a contract yet.”
As Cleveland summarizes:
“With Provision we can get through documents quicker, avoid more problems, navigate situations better, and just keep us out of trouble.”