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How NAC reduced Request for Tender (RFT) reviews from one week to just a few days, while still finding and removing risk - with Provision
The Challenge
Manual contract review took too much time and effort
North America Construction (1993) Ltd. / NAC Constructors Ltd. (NAC) is a multi-discipline, selfperforming general contractor in Moriston, Ontario that works on large heavy industrial construction projects. Recently, they overcame a large challenge — manual contract review. For many years, NAC managed the processing of over 40 RFTs annually through a hands-on-review process. Although this approach ensured a thorough examination of each contract it was extremely time consuming. As contract language became more complicated and review timelines grew tighter they realized a change in process was needed.
Overlooking important contractual risks
Each contract could contain dozens or hundreds of risk items, and NAC’s estimating team didn’t have the time to find and push back on every unfavorable term.
Wasting time manually combining documents
Reconciling differences between a contract’s General and Supplementary Conditions were tedious and hard to do while balancing the day to day obligations of an estimating department.
Rushing to respond to RFTs on time
They had to review and respond to 1,000+ page contracts under tight deadlines, and they often had to process multiple contracts every week.
Evaluating many RFTs that just weren’t viable
They could not quickly or consistently screen projects, and invested too much time and effort reviewing RFTs that ultimately weren’t worth bidding on.
Provision offered a platform built for contractors that:
Automated and streamlined the contract review process
Identified contract risks and suggested ways to resolve them
Created an easy-to-use home for everyone who touches contracts
Helped manage contract revisions and disputes within the same tool
The Solution
Why they chose provision
They responded to a message from Provision, and learned more about the solution.
The Solution
Why they chose provision
They responded to a message from Provision, and learned more about the solution.
NAC wanted to find a contract risk management solution that would:
Review tender documents faster
Accurately and reliably find risks
Be easy to use for their entire staff
Support the full project lifecycle — not just contract reviews
NAC quickly integrated Provision into their project review process. Provision was a plug-and-play piece of software, and their support team helped NAC get the most out of the solution. Provision’s team onboarded NAC with three in-person sessions and configured their risk review to look for the specific risks NAC cared most about. NAC also created custom risk lists on Provision to reduce the risk of previous disputes and claims recurring. Using Provision, NAC immediately automated a large amount of their contract review tasks. By doing so, they solved all of the core problems they were suffering from. With Provision, NAC:
NAC’s New Process
A modern approach to contract risk management
Overlooking important contractual risks
Each contract could contain dozens or hundreds of risk items, and NAC’s estimating team didn’t have the time to find and push back on every unfavorable term.
Wasting time manually combining documents
Reconciling differences between a contract’s General and Supplementary Conditions were tedious and hard to do while balancing the day to day obligations of an estimating department.
Rushing to respond to RFTs on time
They had to review and respond to 1,000+ page contracts under tight deadlines, and they often had to process multiple contracts every week.
Evaluating many RFTs that just weren’t viable
They could not quickly or consistently screen projects, and invested too much time and effort reviewing RFTs that ultimately weren’t worth bidding on.
Provision also made managing contract risks more collaborative. It gave NAC a central home for both pre-construction and construction teams. If Provision finds a risk in an RFT, it’s easy to flag it for legal review. If a client raises a dispute during construction, operations can quickly look up the relevant terms and push back when needed. Overall, Provision is helping NAC work through more RFTs, faster and easier.
Using Provision, NAC has measurably improved their contract review and risk management process. In a short time they:
Review contracts in days, not a week or more
Have found 2,400+ risks — including 32 deal-breakers
Make bid/no-bid decisions 5x faster
Identify and manage risks earlier in the process
Increased collaboration between pre-construction and construction
Negotiate better terms and better manage contract disputes
Spend more time on higher-value tasks and growth
Their ROI
Why they chose provision
Faster reviews, less risk, easier decisions
Using Provision, NAC
save time
They have significantly reduced the number of hours it takes to review, revise, and collaborate on their agreement documents.
saved effort
Now that they spend less time and energy on reviewing contracts, they can focus more resources on their higher-value tasks.
reduced errors
Provision has made risk reviews more accurate for both general risks and the custom risks Cleveland cares most about.
